Privacy Policy

1. Who We Are

AuWebDesign is a trading name of Infodots Services LLP. We are a web design and digital services business operating in Australia since 2013. Our contact email is sales@auwebdesign.com.

2. What Information We Collect

We collect personal information when you:

• Fill in our contact or order form on this website
• Email us directly at sales@auwebdesign.com
• Contact us via WhatsApp

The information we may collect includes:

• Name and business name
• Email address and phone number
• Business address and city
• Business industry and project requirements
• Payment records (transaction reference only — we do not store card details)
• Communication history (emails, WhatsApp messages)

We also collect non-personal technical data via cookies and Google Analytics 4 (GA4), including IP address, browser type, pages visited and session duration. See our Cookie Policy for more information.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and deliver your website project
• Issue and manage tax invoices
• Communicate about your project via email and WhatsApp
• Send occasional marketing communications (only with your explicit consent)
• Comply with Australian legal and tax obligations
• Improve our website and services (via anonymised analytics)

4. Australian Privacy Principles (APPs) Compliance

We are committed to complying with all 13 Australian Privacy Principles under Schedule 1 of the Privacy Act 1988 (Cth), including:

• APP 1: We have this publicly available Privacy Policy
• APP 3: We only collect information that is reasonably necessary for our functions
• APP 5: We notify you of our information handling at the point of collection
• APP 6: We only use or disclose information for the purpose it was collected
• APP 11: We take reasonable steps to protect your personal information from misuse, interference, and loss
• APP 12: You have the right to access your personal information held by us
• APP 13: You have the right to correct inaccurate personal information

5. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Web3Forms — our contact form submission processor (privacy-compliant)
• Google Analytics — anonymous website usage data (you can opt out via Google's opt-out tool)
• Zoho — for business email services
• Cloudflare — for CDN hosting services

We do not transfer your personal information outside Australia except where necessary to deliver our services (e.g., using US-based SaaS providers under appropriate data processing agreements).

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption. We store client data in secure, access-controlled systems.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at sales@auwebdesign.com. We will respond within 30 days.

8. Cookies

We use cookies for analytics and functionality. Please see our Cookie Policy for full details and opt-out options.

9. Spam Act 2003 Compliance

We comply with the Spam Act 2003 (Cth). We only send commercial electronic messages with your explicit consent. Every marketing email includes a working unsubscribe mechanism.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the effective date noted at the top.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact

Privacy enquiries: sales@auwebdesign.com

See also: Terms & Conditions · Cookie Policy · Disclaimer